Core Services

1 

Knowledge Management Thought Leadership and Strategy 

• Review KM governance and make recommendations 

• Review existing KM strategy or develop a KM strategy

• Guidance/thought partner for recommendations on where to focus KM efforts based on business goals and needs

2

People/Communities

• Everything around Community of practice (CoP)/Community of interest (CoI) development and implementation - assessment, tools, guidance, training/coaching 

• Onboarding and "offboarding" guidance

• Expertise location

3

Knowledge Capture, Retention, and Transfer

• Assessing what knowledge is critical to capture in the first place

• Roles/responsibilities around maintaining knowledge products/assets

• Knowledge retention and transfer initiative design and implementation​

3

Learning Processes

• Lessons learned guidance and methodology

• How learning activities fit into the project/program cycle

• Guidance and tools around learning before, during and after activities and events

4

Capacity building and Coaching

Strengthen capabilities of individual KM staff and/or KM teams through:

• Convening and/or facilitating targeted workshops/training sessions

• Conference design & facilitation guidance and support

• KM E-learning guidance